If you have ever worked in a location that has drive-thru windows, then you know how easily susceptible they are to damage. Even the sturdiest window systems can fail if they are not properly taken care of. As a drive-thru window operator, you probably want to know how to take care of it to avoid the cost of repairs and replacement.
Clean it Often
This is pretty self-explanatory, but no one wants to see dirt when they pull up to the drive-thru window. Cleaning the window not only helps it avoid wear and tear, but it also raises the reputation and satisfaction rating of your establishment. Customers want nothing less than the service they deserve as paying customers. Cleanliness is a part of that service, so keep your establishment tidy and avoid customer complaints.
Be Careful Operating it
Don’t just throw the drive-thru window open to get the food to the customer. Take care of the window and it will take care of you. Gently open and close the doors – you and the company you work for will thank you in the long-run.
If the window is automatic, then don’t play with the switch because it’s fun. That switch will eventually give out. If you’re going to play with the switch, at least be gentle with it. Tell someone if the wires are loose to avoid electrocution.
Fix Any Damage ASAP
As with anything, you’ll want to get the damage sustained by the window assessed and repaired as quickly as possible. A damaged window can affect the quickness and efficiency of the drive-thru team. Any damage that remains for a long period of time could result in an inoperable drive-thru window.
Don’t Sweat the Small Stuff
If there are small, tiny scratches on the window, you can choose to ignore them or buff them out. Small scratches to the window pane probably won’t result in any long term damage. As with anything, there’s bound to be some type of wear after you’ve used it enough times.
Tighten Loose Parts
If there is a loose bolt or screw that is causing a part of the window to unhinge, don’t ignore it. You want your establishment to run as smoothly as possible. A broken drive-thru window frame won’t help that happen.
If a bolt or screw is missing, then contact the company that you received the window from and see if they can replace it. Hopefully you have a warranty on the window to take care of the damage. Otherwise, you’ll have to pay out-of-pocket costs to fix it.
A drive-thru window isn’t a play thing – it is used to service consumers and get them taken care of as quickly as possible. Drive-thru customers don’t have time to wait while you attempt to push open the stuck together doors of the window. Keep up with the maintenance and make sure to tell your boss or the owner if there is something wrong with the window so they can get it fixed as soon as possible.